Product Satisfaction Guarantee
Second Gear strives to sell high quality gear with high quality service. Our number one priority is making sure our customers are satisfied with their shopping experience.
If you ever purchase a product from us - used or new - that is dysfunctional in any way not already noted in the product description, we will issue a full refund.
We accept returns under the following conditions.
- Retail products may be returned within 30 days of purchase, provided they are returned unused and with packaging intact. Items must be returned in person to our store at 99 Riverside Drive in Asheville. If the items you return are missing their packaging or have been used, we reserve the right to charge an appropriate refurbishment fee in order to make the item sellable again.
- Consignment products may be returned unused within 48 hours of purchase. If consigned items have been clearly used we cannot accept your return.
- If you aren't able to return a product, we always offer the option to re-consign it. View our consignment page for more information.
If you have questions about our return policy, please contact us at:
Send us an Email!